Modern cloud communications, delivered with the kind of care a local vendor used to give you.
Modern cloud communications delivered with local-level care to any US business. That's the mission. Leyline pairs Intermedia's HIPAA-certified Elevate platform with the human layer most enterprise telecom vendors keep out of the quote — engineer-led migration, a single point of contact, and real hands-on support that travels to your team wherever they're based.
- Nationwide US coverage
- HIPAA · BAA-ready
- White-glove onboarding
Two operators, one phone number, every cutover.
Leyline isn't backed by a call center. It's run by two founders who answer the number themselves — the same engineers who sold you the system, the same people who port your numbers, and the same team who picks up after cutover.
Adam is the engineer who pre-provisions your gear, ports your numbers on a planned cutover window, and sits at your desk on day one. He has spent his career keeping phone systems alive — first as a network engineer rebuilding legacy PBXs into modern SIP, then as an operator who would rather drive two hours to a site than ask a customer to reboot a router. At Leyline he owns everything from the back-of-house number porting to the front-of-house human handoff, and is the person who answers when your pager goes off.
Their part at Leyline: Pre-provisions handsets, ports numbers, trains your admin team, owns the day-one cutover.
Courtney is the founder who answers the phone, writes your cutover plan, and owns post-cutover support. She came to telecom from running client services for design-led studios — the kind of work where the white-glove handoff is the product — and brought that posture to Leyline. She runs the consultation, builds the per-user quote, and is the person your team calls when a setting needs to change and nobody on staff knows where it lives.
Their part at Leyline: Runs the consultation, designs the rollout, stays on speed-dial after cutover.
Our mission, in one sentence.
The line that runs the company — written at the founding table and printed on every cutover plan.
Modern cloud communications delivered with local-level care to any US business.
The big enterprise vendors charge per feature and let their implementation partners carry the human cost. A US business that wants all four tools — voice, video, chat, files — ends up with four invoices, a quarterly account-manager shuffle, and a support number that hands them to a tier-one script.
Leyline flips that. We pick one platform, sit it on per-user pricing, and add the care a local telecom shop used to provide — engineer-led cutover, the founder on the phone, and a service contract you can actually read. The result is a cloud phone system that feels installed, not provisioned.
What “white-glove” actually looks like at Leyline.
Most telecom vendors use the phrase on a slide and then hand you to a partner. At Leyline, white-glove is the entire reason we exist — the human layer that turns a cloud subscription into a working phone system. Four pieces, no asterisk.
Hands-on migration.
Engineer-led port of your numbers on a planned cutover window — pre-provisioned handsets ship ahead of day one, and the same engineer who staged the system walks your admin through the console before handoff.
Real human support.
The number on your service contract rings a Leyline engineer who knows your cutover. No tier-one script, no off-shore queue — the person who stood up your system is the person who picks up.
Nationwide reach, single point of contact.
Distributed headquarters, satellite offices, remote hires — every site reads from one directory, one greeting, one number plan. You call one number; we coordinate every site.
No telecom admin on payroll.
Day-to-day moves, adds, and changes are owned by your team. The pager is ours — escalation lands with a Leyline engineer who already knows the system.
We don't outsource any of these steps. The same two founders who sold you the system are the engineers who port your numbers, the humans on the support line, and the team on speed-dial after cutover.
What we won't compromise on.
The four principles we've held since the founding conversation. They're not slogans — they're the cutover checklist.
Nationwide reach.
Any US business is a Leyline customer — not a handful of verticals, not one region. The same per-user license, the same engineer, the same service contract from coast to coast.
HIPAA-first.
Encrypted voice, audit-ready logs, BAA-ready by default. Compliance posture is part of the platform, not an add-on you discover during your first security review.
Single point of contact.
The founder who sold you the system answers when you call. No account manager shuffle mid-contract, no escalation tree to learn — one number, one human.
Hands-on migration.
Engineer-led cutover on a planned window, pre-provisioned hardware, real human at your site on day one. We do not send a PDF and wish you luck.
Book a consultation. Twenty minutes, no procurement forms.
Tell us how many users you have and what your current phone bill looks like. We'll come back inside a business day with a per-user number and a proposed cutover window.